Hi fellow gamers,
I usually donâ€™t post in forums and I had only once on this site. But Iâ€™ am more than angry about how Eric treat us as customer and gaming community. I preordered Septimus a long time ago and waited patiently for the book. As we all know, the project didnâ€™t come to light and were canceled. I was very sad about that, but I didnâ€™t rant or wrote flame posts anywhere. At last Eric finally paid my money back and I forget about the whole affair.
But then Eric announced in a surprise coup, that he and Bill finished the book! He even gave us, who preordered Septimus in the first place a special offer with a reduced price. Unfortunately, the hardcover books didnâ€™t come back from the printing company in China. But Eric offered the soft cover books and I think heâ€™ll need any money he can get. I really wanted that book, I have been waiting for so long, so I decided to order it from Eric directly. I wrote him an email in August. He didnâ€™t answer, so I wrote him another email after one month (15th October). Eric answered this mail the next day, so I thought everything is fine. He said that he only have the soft cover books and he needs my email address for the money request, if I still wanted one copy, which I gladly did. The money request never came. I wrote him a reminder at the 14th October and then another one at 08th November.
I donâ€™t have any words about that behavior. This is not the way you should treat your customer. I â€™am not a man who wants to rant in public, but enough is enough. With your nonexistent communication, you will lose your (still existent) fanbase!